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<div style="">Social Media Manager <br> <br><b style="font-weight: 700">Job Description</b> <br> <br><b style="font-weight: 700">Social Media Manager – Team Lead</b></div><div style=""><em><b style="font-weight: 700">Location: Mumbai</b></em></div><div style=""><em><b style="font-weight: 700">Experience: 3-6 years</b></em></div><div style=""><em><b style="font-weight: 700">Type: Full-time</b></em> <br> <br><em><b style="font-weight: 700">Team Size: 3 members</b></em> <br> <br><em><b style="font-weight: 700">Reporting to: Brand Lead (Social Media team would be part of brand team)</b></em></div><div style=""><b style="font-weight: 700">About the Role:</b> <br>We are seeking a highly creative and data-driven <b style="font-weight: 700">Social Media Manager</b> to lead our brand’s digital presence across platforms. This role requires a deep understanding of platform-specific strategies, digital trends, competitor monitoring, and community engagement. You will be responsible for content planning, brand storytelling, social listening, ORM, and performance tracking to drive engagement and brand affinity.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><div style=""><em><b style="font-weight: 700">1. Strategy Development &amp; Channel Optimization</b></em></div><ul>  <li style="">Develop and implement a <b style="font-weight: 700">platform-specific content strategy</b> to maximize reach, engagement, and conversion.</li>  <li style="">Tailor content formats, messaging, and posting frequency <b style="font-weight: 700">based on audience behavior and platform algorithms</b> (LinkedIn, Instagram, YouTube, Twitter, etc.).</li>  <li style="">Stay ahead of platform changes, algorithm updates, and content trends to maximize visibility and engagement.</li></ul><div style=""><em><b style="font-weight: 700">2. Content Creation &amp; Management</b></em></div><ul>  <li style="">Lead <b style="font-weight: 700">content ideation, calendar planning, and execution</b>, ensuring a balance of brand, product, and community-driven content.</li>  <li style="">Leverage <b style="font-weight: 700">AI tools (e.g., ChatGPT, Midjourney, Eleven Labs, HeyGen, Kling AI)</b> for static and video content creation.</li>  <li style="">Collaborate with internal teams and external agencies to produce high-quality, platform-specific creatives.</li>  <li style="">Ensure that content is optimized for engagement, SEO, and performance across all channels.</li></ul><div style=""><em><b style="font-weight: 700">3. Performance Analytics &amp; Optimization</b></em></div><ul>  <li style="">Track, analyze, and report on <b style="font-weight: 700">social media performance metrics</b> using tools like Sprout Social, Hootsuite, or Brandwatch.</li>  <li style="">Continuously <b style="font-weight: 700">optimize content and campaign strategies</b> based on insights from data, A/B testing, and audience feedback.</li>  <li style="">Measure brand sentiment, engagement rates, and community growth against industry benchmarks.</li></ul><div style=""><em><b style="font-weight: 700">4. Online Reputation Management (ORM) &amp; Community Engagement</b></em></div><ul>  <li style=""><b style="font-weight: 700">Monitor brand mentions, sentiment, and conversations across digital platforms.</b></li>  <li style="">Actively <b style="font-weight: 700">address customer queries, feedback, and potential crises</b> to maintain a positive brand reputation.</li>  <li style="">Develop <b style="font-weight: 700">proactive engagement strategies</b> to build a strong, loyal community.</li>  <li style="">Implement guidelines for consistent brand tone and response management.</li></ul><div style=""><em><b style="font-weight: 700">5. Collaboration &amp; Partnerships</b></em></div><ul>  <li style="">Work closely with <b style="font-weight: 700">product, brand, and growth marketing</b> teams to align social media with broader business objectives.</li>  <li style="">Partner with <b style="font-weight: 700">influencers, content creators, and brand advocates</b> to expand reach and drive engagement.</li>  <li style="">Coordinate with paid media teams to ensure organic and paid strategies complement each other.</li></ul><div style=""><br></div>

Mumbai

Deputy Manager - Social Media

<div style="">• Build meaningful relationships with assigned learners through proactive communication and support.<br>• Oversee the entire learner lifecycle, including onboarding, milestone management, and graduation sessions.<br>• Collaborate with cross-functional teams to enhance learner experiences through process optimization and workflow refinement.<br>• Maintain detailed records of learner feedback and track KPIs to inform data-driven decision making.<br>• Ensure learners stay on track with their payment plans, fostering a culture of accountability and responsibility.</div>

Bengaluru

Delivery Coordinator

<div style="">JOB DESCRIPTION o 8-10 years of which should have at least 6 years in hard core managing business involving BD, Operations &amp; Solutioning. o Working with leading training company (Working with Retail brands /OEMs/training organisation for atleast of 5-7 years . o Excellent Project Management skills through meticulous planning &amp; execution. o Strong credential of developing and maintaining relationships (Internal &amp; external). o Should possess Consultative skills to build a solution framework based on business challenges of key stake holders and ability to think thru a problem solutioning. Should have a strong understanding &amp; hands-on experience of Digital/SAAS /Technology based product &amp; services</div>

Pune

Regional Manager

<h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Summary:</b></h3><div style="">We are seeking a highly skilled and motivated <b style="font-weight: 700">Senior Data Analyst</b> to join our growing data and analytics team. This is a pivotal role in shaping the organization's digital transformation journey, leveraging data-driven insights to optimize business performance and enhance customer experiences.</div><div style="">The ideal candidate will have <b style="font-weight: 700">strong technical expertise in SQL, Google BigQuery, and data pipeline development</b>, combined with a deep understanding of <b style="font-weight: 700">business processes, data analytics, and stakeholder management</b>.</div><div style="">As a Senior Business Analyst, you will work closely with cross-functional teams to <b style="font-weight: 700">gather and document business requirements, develop data-driven solutions, and provide insights from multiple data sources such as Salesforce, Google Ads, GA4, and SFMC (Salesforce Marketing Cloud)</b>.</div><div style="">Additionally, you will play a critical role in supporting <b style="font-weight: 700">data science projects</b> by collaborating with engineering teams to build and maintain efficient data pipelines.</div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Requirements:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">Education &amp; Experience:</b></h4><ul>  <li style=""><b style="font-weight: 700">Bachelor’s or Master’s degree</b> in Computer Science, Information Systems, Business Analytics, or a related field.</li>  <li style=""><b style="font-weight: 700">5-8 years of experience</b> as a Business Analyst in a data-driven environment.</li>  <li style="">Proven experience working with <b style="font-weight: 700">SQL and Google BigQuery</b> for data extraction and transformation.</li>  <li style="">Experience with <b style="font-weight: 700">Salesforce, Google Ads, GA4, SFMC, and other marketing analytics platforms</b>.</li>  <li style="">Hands-on experience supporting <b style="font-weight: 700">data science and analytics projects</b>.</li></ul><h4 style="font-size: 1em"><br></h4>

Senior Data Analyst

<div style="">To manage programs of the Institutes/Universities</div><ul>  <li style="">Conducting comprehensive market research on academic programs to assess trends and identify opportunities for program development.</li>  <li style="">Engaging and collaborating with key stakeholders within the institution to ensure alignment of objectives and priorities.</li>  <li style="">Analyzing the competitive landscape by mapping and comparing programs offered by competing institutions and universities.</li>  <li style="">Performing detailed SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis on the content and syllabus of management and engineering courses to enhance curriculum development.</li>  <li style="">Drafting and finalizing Program Document Sheets (PDS) for new and existing programs, and securing necessary institutional approvals.</li>  <li style="">Coordinating effectively with program directors and faculty members to ensure smooth delivery and quality of academic programs.</li>  <li style="">Overseeing the management of academic program schedules and timelines across various institutions to ensure consistency and timely execution.</li>  <li style="">Collaborating with institutional stakeholders to address and resolve operational, IT, and student success-related issues and escalations.</li>  <li style="">Contributing to the achievement of departmental and organizational objectives by delivering the desired outcomes and ensuring the successful implementation of key initiatives.</li></ul>

Manager - Institute Relations

<div style=""><b style="font-weight: 700">Job Title: Data Engineer (Google Cloud Platform)</b></div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a skilled <b style="font-weight: 700">Data Engineer</b> with expertise in <b style="font-weight: 700">Google Cloud Platform (GCP)</b> to design, build, and maintain scalable data pipelines. This role involves working with <b style="font-weight: 700">BigQuery, Cloud Storage, Dataflow, and other GCP services</b> to process and analyze large datasets. Additionally, the candidate will support <b style="font-weight: 700">machine learning model deployment and hosting</b>, ensuring seamless integration with data pipelines.</div><div style="">The ideal candidate will have a strong understanding of <b style="font-weight: 700">ETL processes, data modeling, cloud infrastructure, and MLOps</b>, ensuring efficient and reliable data movement, transformation, and model serving.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Design, develop, and optimize</b> ETL pipelines to process structured and unstructured data.</li>  <li style="">Build and maintain <b style="font-weight: 700">real-time and batch data processing solutions</b> using GCP services like <b style="font-weight: 700">BigQuery, Dataflow, Pub/Sub, and Cloud Functions</b>.</li>  <li style="">Ensure <b style="font-weight: 700">data quality, security, and governance</b> across all pipelines.</li>  <li style=""><b style="font-weight: 700">Monitor data workflows</b>, troubleshoot failures, and improve performance.</li>  <li style="">Work with <b style="font-weight: 700">stakeholders to understand data requirements</b> and implement scalable solutions.</li>  <li style="">Automate data processes using <b style="font-weight: 700">Python, SQL, and infrastructure-as-code</b> tools like <b style="font-weight: 700">Terraform and Cloud Deployment Manager</b>.</li>  <li style="">Optimize <b style="font-weight: 700">data warehouse solutions</b> for <b style="font-weight: 700">performance and cost efficiency</b>.</li>  <li style=""><b style="font-weight: 700">Deploy and manage machine learning models</b> using services like <b style="font-weight: 700">Vertex AI, AI Platform, Cloud Run, and Cloud Functions</b>.</li>  <li style="">Support <b style="font-weight: 700">model versioning, monitoring, and retraining</b> pipelines in collaboration with Data Scientists and ML Engineers.</li>  <li style="">Implement <b style="font-weight: 700">MLOps best practices</b> for <b style="font-weight: 700">CI/CD pipelines</b> integrating <b style="font-weight: 700">ML model training, deployment, and serving</b>.</li></ul><div style=""><b style="font-weight: 700">Preferred Qualifications:</b></div><ul>  <li style="">Experience integrating <b style="font-weight: 700">BigQuery with third-party tools</b> like <b style="font-weight: 700">Salesforce, Looker, or Power BI</b>.</li>  <li style="">Exposure to <b style="font-weight: 700">model performance monitoring</b> and <b style="font-weight: 700">automated retraining</b> pipelines.</li>  <li style="">Knowledge of <b style="font-weight: 700">feature engineering, feature stores, and ML pipeline orchestration</b>.</li></ul><div style=""><b style="font-weight: 700">Education Requirements:</b></div><ul>  <li style=""><b style="font-weight: 700">BE/BTech/Masters/MCA</b> in <b style="font-weight: 700">Computer Science, Information Technology, or a related field</b>.</li></ul>

Data Engineer

Program Advisor

<div style=""><b style="font-weight: 700">Job Title: Customer Success Executive - Retention</b></div><div style=""><b style="font-weight: 700">Location:</b> Mumbai, Maharashtra<br><b style="font-weight: 700">Department:</b> Learner Engagement and Experience Team<br><b style="font-weight: 700">Reports To:</b> Manager - LEET</div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive specializing in retention. In this role, you will be responsible for guiding prospective students through the application process, addressing their concerns, and ensuring a smooth transition to enrollment. Post-enrollment, you will engage with all active students on daily basis to gather feedback, analyze it, and report insights back to the organization for continuous improvement and enhancement of the student experience. Additionally, you will follow up with learners on outstanding installments and work to retain those at risk of dropping out, adhering to the audit rules and guidelines set by the organization.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ol>  <li style=""><b style="font-weight: 700">Application Stage Support:</b></li></ol><ul>  <li style="">Follow up with applicants who have expressed interest but have not yet completed their applications.</li>  <li style="">With help of Sales Team, address any barriers or objections that may hinder the completion of the application process.</li></ul><ol>  <li style=""><b style="font-weight: 700">Post-Enrollment Support:</b></li></ol><ul>  <li style="">Act as the primary point of contact for enrolled learners, offering support throughout their educational journey.</li>  <li style="">Respond promptly to learners enquiries, concerns, or issues raised in the form of tickets or through calls related to their courses, schedules, or other aspects of the learning experience.</li>  <li style="">Proactively reach out to all active students to gather feedback on their learning experience on daily basis.</li>  <li style="">Analyze feedback, identify trends, and provide actionable insights to the organization for continuous improvement and enhancement of programs and services.</li>  <li style="">Collaborate with all the cross functional departments to ensure a seamless student experience.</li></ul><ol>  <li style=""><b style="font-weight: 700">Retention</b></li></ol><ul>  <li style="">Call and follow up with students who have not paid their outstanding installments, ensuring timely resolution.</li>  <li style="">Identify students who may be potential dropouts, understand the reasons behind their disengagement, and work towards retaining them by addressing their concerns to achieve retention targets.</li>  <li style="">Identify common challenges faced by learners during both the application and post-enrollment stages and suggest improvements to enhance retention.</li></ul><ol>  <li style=""><b style="font-weight: 700">Documentation and Reporting:</b></li></ol><ul>  <li style="">Maintain accurate records of all student interactions, inquiries, and resolutions in the system</li>  <li style="">Ensure that all processes, documentation, and communications adhere to the audit rules and guidelines set by the organization.</li></ul><div style=""><b style="font-weight: 700">Qualifications:</b></div><ul>  <li style="">Bachelor’s degree from any stream.</li>  <li style="">Proven experience in customer service, preferably in the education or EdTech sector, with a background in calling and retention.</li>  <li style="">Strong communication and interpersonal skills, with the ability to build rapport with learners and understand their needs.</li>  <li style="">Problem-solving mindset, with the ability to handle challenging situations calmly and efficiently.</li>  <li style="">Ability to work both independently and as part of a team in a fast-paced environment.</li></ul><div style=""><b style="font-weight: 700">Key Competencies:</b></div><ul>  <li style="">Customer-focused approach with a passion for helping others succeed.</li>  <li style="">High level of empathy and patience.</li>  <li style="">Strong organizational and multitasking abilities.</li>  <li style="">Ability to work under pressure and meet deadlines.</li>  <li style="">Positive attitude and a proactive approach to problem-solving.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?</b></div><ul>  <li style="">Opportunity to make a meaningful impact on learners' educational journeys.</li>  <li style="">Collaborative and supportive work environment.</li>  <li style="">Continuous learning and development opportunities.</li></ul>

Executive Student Success

<div style="">Counsel professionals on various programs sold by various top Indian &amp; International Institutions.</div><div style="">• Telephonically interact with Senior and Mid-level working professionals in a consultative manner.&nbsp;</div><div style="">Check and build &nbsp;participation interest in various Executive education programs.&nbsp;</div><div style="">• Counsel individuals to understand their personal and social challenges affecting their career progression and advise &nbsp;them on how to succeed through education &nbsp;</div><div style="">• Win above industry standard rewards and incentives by achieving set target of enrolments in various programs &nbsp;</div><div style="">• Shortlist and schedule appointment for a discussion via Phone. Assist the leads on all information actively till closures. &nbsp;Provide correct and authentic information to the prospective participant.&nbsp;</div><div style="">• Record all information and interactions in CRM software on an ongoing basis. &nbsp;</div><div style="">• Follow policies and procedures for smooth and seamless operations.&nbsp;</div><div style="">• Attend all trainings and learning sessions for self-development. &nbsp;</div><div style="">• Contribute to team goals.</div><div style="">• Ability to connect with about 150-200working professionals on dialy basis, and counsel them telephonically.&nbsp;</div><div style="">• Has a solid track record of 2 to 3years in selling and marketing high value programs or executive search or training and &nbsp;development experience &nbsp;</div><div style="">• A pleasing personality with excellent communication skills, good listening skills, strong persuasion and consultative &nbsp;selling skills &nbsp;</div>

<div style=""><br></div><div style="">• Execute and manage paid marketing campaigns such as but not limited to on Facebook, LinkedIn, Affiliates Partners, Google</div><div style="">• Develop campaign structures based on program requirements</div><div style="">• Develop media plans for programs inferring data from past campaigns</div><div style="">• Draw insights and conclusions with data</div><div style="">• Good with data and analysis and can make data-backed campaign decisions Monitor and control cost metrics such as CPL [Cost Per Lead] and CAC [Customer Acquisition Cost] within specified benchmarks</div><div style="">• Collaborate with cross-functional teams to coordinate creatives and landing page development&nbsp;</div><div style="">• Continuously monitor campaigns 24/7, optimizing marketing bids and strategies to maximize ROI&nbsp;</div><div style="">• Has a good hold of English and can guide the creative team to get good output on copy, content &amp; creatives&nbsp;</div><div style="">• Utilize hands-on expertise in Excel Formulas and Pivot tables for simplified reporting&nbsp;</div><div style="">• Prepare daily, weekly, and monthly reports, providing insights on campaign performance</div><div style="">• Is well versed with the execution of communication channels such as but not limited to Whatsapp, SMS, Email&nbsp;</div><div style=""><br></div><div style="">EXPERTISE AND QUALIFICATIONS&nbsp;</div><div style="">• Experience with Salesforce is an added advantage&nbsp;</div><div style="">• Experience of having worked in lead generation business is an added advantage&nbsp;</div><div style="">• Paid marketing, performance marketing&nbsp;</div><div style="">• Microsoft Excel&nbsp;</div><div style="">• Excellent communication skills&nbsp;</div><div style="">• Understanding of channels and attribution</div>

Assistant Manager - Performance Marketing

<div style="">TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.<br>TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations.Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth.<br>We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level.<br>Visit us at <a href="https://www.timespro.com/" rel="noreferrer noopener" target="_blank" title="https://www.timespro.com/">https://www.timespro.com</a></div>